Privacy Policy

1. Information We Collect

No7 Software Limited ("we", "us", or "our") is committed to protecting your privacy. We collect information through our website, project consultation forms, and direct communication.

• Personal Data: Name, email address, company name, and contact details.
• Usage Data: IP addresses, browser type, and interaction with our services.
• Chat Messages: What you type into the AI assistant on our website, with the page you were viewing. Messages are processed by Google Gemini to generate replies and are stored for 30 days, without your IP address, so we can follow up on enquiries and improve the assistant. If you use voice input, your browser's own speech recognition turns speech into text; we receive only the text.
• Client Data: Technical specifications, business goals, and platform access provided during engagement.

2. How We Use Your Data

We process data under the legal basis of legitimate interest and contractual necessity to:

• Provide specialised eCommerce engineering services.
• Maintain security and optimise website performance.
• Comply with UK legal and regulatory obligations.

3. Data Storage & Security

Data is stored securely on ISO 27001 compliant infrastructure. We implement industry-standard encryption for data at rest and in transit. As a UK entity, we adhere strictly to the UK GDPR and Data Protection Act 2018.

4. Your Rights

Under UK law, you have the right to access, rectify, or erase your personal data. To exercise these rights, please contact us at legal@no7software.co.uk.

5. Data Controller & Complaints

The data controller is No7 Software Limited (Company No. 15251801), registered with the Information Commissioner’s Office (ICO) under registration reference ZC198638.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the ICO at ico.org.uk/make-a-complaint, although we would appreciate the chance to resolve your concerns first.